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With more organisations preparing for sustainability disclosure, the topic of “greenwashing” is gaining traction. In this workshop, participants will know regulatory boundaries on the topic of greenwashing and understand the implications of making greenwashing claims in stakeholder communication.

Most leaders can communicate. But not many are intentional in doing so. The opportunity cost is not reframing “ordinary” communication situations into occasions to promote goodwill. In this workshop, participants will learn the art of nurturing long-lasting mutually beneficial relationships in 3 key areas: - The Art of Coaching Empathetically - The Art of Saying “No’ Positively - The Art of Influencing through Principled Negotiation

Classical communication research has established the dominance of visual engagement over vocal and verbal dimensions in forming lasting impressions. This is especially relevant in today’s “doom scrolling” culture where the audience’s attention is fleeting. We have already witnessed the impact of visual communication reshaping the ‘language’ of business communication. In this workshop, participants learn evidence-based visual principles that influence the shift in the style of business communication. With this knowledge, participants can visualise stories, relationships and data compellingly.

Our relationship with the emergence of generative AI is paradoxical. If we don’t leverage it, we might be replaced at our jobs. But if we embrace it mindlessly, we might still be replaced. The crux is to fill in the gaps that generative AI has yet to achieve and that is to contextualise our communication. In this workshop, participants will learn to decipher the limits of generative AI in producing human-centred responses and to edit for greater reader engagement.

We all want to create an impact when we “talk” but not all are successful. A key difference is the approach towards “talk”. Are we talking to connect or to influence decision-making? When we understand the purpose of our communication, the underlying needs of our audience and the relevant social context, we become more successful communicators. In this workshop, participants will know how to decipher situational appropriateness in any communication setting and deliver thoughtful elevator pitches in simulated real-life social contexts.

In today’s AI-powered economy, we get instant answers at our fingertips. Consequently, this may elevate the value of a Q&A session compared to a traditional presentation because the audience seeks targeted responses to their questions. Certainly, more can be done to elevate the quality of responses. In this workshop, participants will know how to decipher the “real” questions asked, pivot responses away from “trick” questions positively, craft coherent and concise responses and stand tall when questioning becomes intense.